This is my profileContact via CazVidDiana
Customer Service & Support Specialist with diverse industry experience
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled diverse customer inquiries and support channels, including calls, chat, and backoffice.
Technical SupportIntermediate
Provided technical assistance and troubleshooting for clients in tech support roles at Fitbit and Vudu.
Communication SkillsAdvanced
Executed roles involving voice calls, live chat, and medical interpretation, requiring clear and effective communication.
Team ManagementIntermediate
Managed store operations and supported team coordination at TIGO GUATEMALA.
Education
BACHILLER EN CIENCIAS Y LETRAS CON DIPLOMADO EN COMPUTACIÓN
Colegio Bilingüe El Carmen
MEDICINA GENERAL
UNIVERSIDAD DE SAN CARLOS DE GUATEMALA
2007
Summary
Experienced in customer relations, technical support, and team supervision across telecommunications, banking, and tech support sectors.
Key Achievements
- Served as Store Manager at TIGO GUATEMALA, managing daily operations and team responsibilities.
- Provided customer care for City Bank credit cards, handling inquiries and support 24/7.
- Performed technical support and backoffice functions for Fitbit and Vudu, demonstrating adaptability across tech sectors.
Experience
Store manager
TIGO GUATEMALA
2011 - 2013
City Bank customer care / credit cards
CSR REPRESENTATIVE 24/7 i.a
2013 - 2014
BACKOFFICE, LIVE CHAT, CALLS FITBIT EEUU, EU
CSR REPRESENTATIVE – TELUS INTERNATIONAL
2015 - 2019
VUDU TECHNICAL SUPPORT BACKOFFICE
CSR REPRESENTATIVE – 24/7 INTOUCH ICS
2019 - 2023
MEDICAL INTERPRETER VOICE CALLS- VRI INTERPRETER
TELEPERFORMANCE
2021 - 2022
TRAVEL ADVISOR
CONDUENT
2023 - 2024
Skills
Customer ServiceTechnical SupportCommunication SkillsTeam Management
Published on CazVid - Jul 3, 2025