Demonstrated experience with Strong communication.
Demonstrated experience with Emotional Intelligence.
Demonstrated experience with Management and Organizational skills.
Demonstrated experience with Adaptability.
Amazon Operation Services Colombia S.A.S
To assist costumer accessing his/her account or any retail process, To offer the highest standards of costumer services looking to reduce costumers’ effort, To lead training and calibration sessions for team members, To mentor, encourage and create buddy plans for peers with low performance.
Amazon Operation Services Colombia S.A.S
To organize, adapt and lead NH classes according to Global Training Program for USENG new classes., To define, analyze and implement strategies according to KPI, keeping the training core and expectation for NH and stakeholders., To work on the professional development of Training Assistants and advisors while reinforce on them the Amazon Leadership principles and Amazonian Culture.
Amazon Operation Services Colombia S.A.S
To support and lead sessions for NH classes according to TS and Training Team guidelines., To propose and develop strategies for engagement, productivity and performance for 4-Week Training format and Progressive Training., To develop, release and conduct projects and activities for incoming New Hire Classes.
Business Administration
English as Second Language
Inspiring Leadership through Emotional Intelligence
Coaching Learning, Leadership and Change
Teaching Training Course
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Demonstrated experience with Problem Solving.
Hong Kong Adventist Academy
To create curriculum for Spanish classes., To prepare classes and material., To plan, teach and manage classes from Kindergarten to high school.
Universal University Network Ltd.
To create educational projects for sponsorship., To supervise team members., To manage budget., To pursue agreements and endorsements from Higher Education Institutions and Ministries of Education.
