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Diana
Training Specialist [A]
Contato
Competências
Demonstrated experience with Strong communication.
Demonstrated experience with Emotional Intelligence.
Demonstrated experience with Management and Organizational skills.
Demonstrated experience with Adaptability.
Demonstrated experience with Problem Solving.
Formação acadêmica
Experiência
Costumer Service Associate [NAEN Retail - ACC / BU for SDS and D2]
To assist costumer accessing his/her account or any retail process, To offer the highest standards of costumer services looking to reduce costumers’ effort, To lead training and calibration sessions for team members, To mentor, encourage and create buddy plans for peers with low performance.
Training Specialist [A]
To organize, adapt and lead NH classes according to Global Training Program for USENG new classes., To define, analyze and implement strategies according to KPI, keeping the training core and expectation for NH and stakeholders., To work on the professional development of Training Assistants and advisors while reinforce on them the Amazon Leadership principles and Amazonian Culture.
Training Assistant [A]
To support and lead sessions for NH classes according to TS and Training Team guidelines., To propose and develop strategies for engagement, productivity and performance for 4-Week Training format and Progressive Training., To develop, release and conduct projects and activities for incoming New Hire Classes.
Spanish Teacher
To create curriculum for Spanish classes., To prepare classes and material., To plan, teach and manage classes from Kindergarten to high school.
Projects Director
To create educational projects for sponsorship., To supervise team members., To manage budget., To pursue agreements and endorsements from Higher Education Institutions and Ministries of Education.