Diego - Customer Support Specialist with 4+ years in hospitality and travel

Colombia, Huila Department, Colombiaen

Managed high-volume calls and emails for luxury resort bookings and property support

Provided bilingual support with high accuracy and collaborative problem resolution

Publicado en CazVid

Resumen

Experienced professional with over 4 years supporting hospitality and travel operations, specializing in client communication and multi-tasking in fast-paced environments.

Logros Clave

Trained in sales to enhance revenue and coordinated cross-departmentally for seamless service

Habilidades

Customer SupportAvanzado

Handled customer inquiries and issue resolution in hospitality and travel industries.

Reservation ManagementIntermedio

Managed bookings, modifications, and full contact with departments for resorts and hotel chains.

Technical ToolsIntermedio

Utilized Salesforce, Zendesk, Slack, Zoom, and Microsoft Suite for communication and case tracking.

Bilingual SupportAvanzado

Provided bilingual assistance to clients and partners in English and Spanish.

Sales SupportIntermedio

Experiencia

Partner Support Agent

Expedia

May 29, 2025 - Present

Handle high call volume as same as cases for each property working with Expedia, Provide bilingual support to property partners through Expedia’s tools, Collaborate cross-functionally with departments for resolution management as same as redirect cases or calls to the appropriate team., Utilize...

Reservations Agent

Hyatt Hotels

Dec 9, 2022 - May 15, 2025

Handled a high call and email volume for luxury resort bookings located on the Caribbean (Breathless, Secrets, Dreams, etc.) for U.S. and LATAM clients., Supported both hotel-only and full vacation packages(Flights, transportation and resort), managing reservations and modifications., Trained in...