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Partner Support Agent
Contact
Competencies
Handled customer inquiries and issue resolution in hospitality and travel industries.
Managed bookings, modifications, and full contact with departments for resorts and hotel chains.
Utilized Salesforce, Zendesk, Slack, Zoom, and Microsoft Suite for communication and case tracking.
Provided bilingual assistance to clients and partners in English and Spanish.
Supported sales efforts through training and customer engagement strategies.
Education
Languages
Summary
Experienced professional with over 4 years supporting hospitality and travel operations, specializing in client communication and multi-tasking in fast-paced environments.
Key Achievements
- Managed high-volume calls and emails for luxury resort bookings and property support
- Provided bilingual support with high accuracy and collaborative problem resolution
- Trained in sales to enhance revenue and coordinated cross-departmentally for seamless service
Experience
Partner Support Agent
Handle high call volume as same as cases for each property working with Expedia, Provide bilingual support to property partners through Expedia’s tools, Collaborate cross-functionally with departments for resolution management as same as redirect cases or calls to the appropriate team., Utilize...
Reservations Agent
Handled a high call and email volume for luxury resort bookings located on the Caribbean (Breathless, Secrets, Dreams, etc.) for U.S. and LATAM clients., Supported both hotel-only and full vacation packages(Flights, transportation and resort), managing reservations and modifications., Trained in...