Diego - Content Moderation & Quality Assurance Specialist with 6+ years in digital content

Applied quality assurance techniques to ensure content accuracy and policy compliance.

Moderated social media content, handled high-risk issues, and contributed to platform safety.

Utilized deep South American cultural understanding to enhance content relevance and policy adherence.

Streamlined moderation workflows for efficiency and accuracy.

Maintained consistent quality and accuracy in reviewers labelling, achieving an average of 90%+ weekly, across approximately 400 reviewer decisions., Proactively mitigated potential harm by identifying contradictory information in policy guidelines and subtle cultural differences in content,...

Handled high-risk issues swiftly, reducing potential negative impact on the community., Moderated social media platforms to maintain a positive environment., Collaborated with other moderators for a unified approach towards problematic content., Streamlined moderation process, minimizing response...

Prioritized tasks effectively, managing time efficiently during busy periods., Resolved complex queries for improved customer relations., Managed high-volume calls with professionalism and patience., Collaborated closely with the team to achieve collective targets.