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Content Moderation & Quality Assurance Specialist with 6+ years in digital content
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Competencies
Applied quality assurance techniques to ensure content accuracy and policy compliance.
Moderated social media content, handled high-risk issues, and contributed to platform safety.
Utilized deep South American cultural understanding to enhance content relevance and policy adherence.
Streamlined moderation workflows for efficiency and accuracy.
Effectively translated technical data into accessible insights, shaping strategic decisions.
Education
Languages
Summary
Experienced in content review, quality assurance, and process optimization with a strong cultural understanding to ensure policy compliance and platform safety.
Key Achievements
- Maintained 90%+ accuracy in reviewer decisions across 400+ reviews weekly at Teleperformance.
- Improved accuracy and consistency of law enforcement reports by refining reviewer methodologies.
- Streamlined moderation processes, reducing response times and handling high-risk issues effectively.
Experience
Content Moderation Quality Assurance Analyst
Maintained consistent quality and accuracy in reviewers labelling, achieving an average of 90%+ weekly, across approximately 400 reviewer decisions., Proactively mitigated potential harm by identifying contradictory information in policy guidelines and subtle cultural differences in content,...
Content Moderation Expert
Handled high-risk issues swiftly, reducing potential negative impact on the community., Moderated social media platforms to maintain a positive environment., Collaborated with other moderators for a unified approach towards problematic content., Streamlined moderation process, minimizing response...
Sales and customer service representative
Prioritized tasks effectively, managing time efficiently during busy periods., Resolved complex queries for improved customer relations., Managed high-volume calls with professionalism and patience., Collaborated closely with the team to achieve collective targets.