Diego - Project Manager with 5 years of experience in IT industry

Overseen project planning, execution, and delivery, coordinating diverse teams.

Applied Agile practices to improve project adaptability and stakeholder communication.

Maintained effective communication channels with clients to ensure project alignment.

Identified potential project risks and implemented mitigation strategies.

Managing delinquent accounts for Canadian clients across a range of financial products, including credit cards, auto loans, lines of credit, and mortgages., Conducting daily outbound and inbound calls to negotiate repayment solutions and establish customized payment arrangements based on each client’s financial situation., Assessing credit risk and determining appropriate collection strategies while ensuring compliance with Canadian banking regulations and privacy policies.

Managing bookings, providing concierge services, arranging car rentals, booking casino reservations, and organizing event reservations., Ensuring that clients' travel experiences are seamless and enjoyable, offering personalized recommendations and handling all aspects of their trips.

Handling around 100 to 150 inbound calls from clients in the United States and Canada regarding issues with Disney Streaming Services., Troubleshooting processes, addressing billing issues, providing general product information, and managing sales and offers.