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Front End Advisor –Collections
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Competencies
Overseen project planning, execution, and delivery, coordinating diverse teams.
Applied Agile practices to improve project adaptability and stakeholder communication.
Maintained effective communication channels with clients to ensure project alignment.
Identified potential project risks and implemented mitigation strategies.
Led and motivated project teams to achieve objectives efficiently.
Education
Summary
Experienced Project Manager with a focus on delivering IT projects on schedule and within scope.
Key Achievements
- Led cross-functional teams to deliver 10+ projects on time and within budget.
- Streamlined project workflows, reducing delivery times by 15%.
- Managed client relationships resulting in renewed contracts and increased satisfaction.
Experience
Front End Advisor –Collections
Managing delinquent accounts for Canadian clients across a range of financial products, including credit cards, auto loans, lines of credit, and mortgages., Conducting daily outbound and inbound calls to negotiate repayment solutions and establish customized payment arrangements based on each client’s financial situation., Assessing credit risk and determining appropriate collection strategies while ensuring compliance with Canadian banking regulations and privacy policies.
Travel Advisor
Managing bookings, providing concierge services, arranging car rentals, booking casino reservations, and organizing event reservations., Ensuring that clients' travel experiences are seamless and enjoyable, offering personalized recommendations and handling all aspects of their trips.
Sales Representative - Operations Supervisor
Handling around 100 to 150 inbound calls from clients in the United States and Canada regarding issues with Disney Streaming Services., Troubleshooting processes, addressing billing issues, providing general product information, and managing sales and offers.
Sales Representative – Credit Card Management
Making an average of 200 to 250 outbound calls to clients in the United States regarding credit card payments., Offering financial alternatives to help customers bring their accounts up to date.
Sales Representative – Retention Department
Managing more than 100 inbound calls from customers in the United States intending to cancel their services., Preventing service cancellations through special promotions and discounts.
Sales Representative
Managing the tool rental point and its entire process for correct allocation according to customer needs., Providing advice in a respectful and friendly manner to generate empathy and promote loyalty.