A dedicated professional with over 5 years in project coordination, customer service, and system administration. Proven ability to manage projects, support teams, and handle technical tasks effectively across various domains.
Managed project schedules, documentation, and stakeholder communication across multiple industries.
Handled queries, escalations, and team leadership to ensure quality service delivery.
Monitored system access, coordinated incident resolution, and maintained compliance documentation.
Supported basic web development tasks using HTML and CSS, and assisted in testing and documentation.
ECR Holidays
Coordinate project planning, scheduling, execution tracking, and reporting., Prepare project timelines, dashboards, and status reports for management., Collaborate with teams and vendors to ensure on-time delivery., Monitor risks, dependencies, and maintain project documentation.
Shriram Life Insurance Pvt. Ltd.
Managed system access controls and application monitoring., Coordinated incident resolution within SLA timelines., Maintained compliance documentation and supported audits.
Casagrand Pvt. Ltd.
Handled customer queries and escalations ensuring service quality., Led support team and improved service performance metrics., Generated MIS reports and coordinated with internal teams.
Asminds tech Software Solution Pvt. Ltd.
Assisted in basic web page development using HTML and CSS., Supported requirement documentation and testing activities.
Bachelor of Engineering
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Proficient in MS Excel, PowerPoint, and Word for reporting, documentation, and presentation tasks.
