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Project Coordinator with 5+ years of experience in project management and customer service
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Competencies
Managed project schedules, documentation, and stakeholder communication across multiple industries.
Handled queries, escalations, and team leadership to ensure quality service delivery.
Monitored system access, coordinated incident resolution, and maintained compliance documentation.
Supported basic web development tasks using HTML and CSS, and assisted in testing and documentation.
Proficient in MS Excel, PowerPoint, and Word for reporting, documentation, and presentation tasks.
Education
Summary
A dedicated professional with over 5 years in project coordination, customer service, and system administration. Proven ability to manage projects, support teams, and handle technical tasks effectively across various domains.
Key Achievements
- Coordinated project planning, execution, and reporting for multiple projects at ECR Holidays.
- Led support team improvements and managed customer queries effectively at Casagrand Pvt. Ltd.
- Supported system administration, incident resolution, and compliance functions at Shriram Life Insurance.
Experience
Project Coordinator
Coordinate project planning, scheduling, execution tracking, and reporting., Prepare project timelines, dashboards, and status reports for management., Collaborate with teams and vendors to ensure on-time delivery., Monitor risks, dependencies, and maintain project documentation.
System Administrator
Managed system access controls and application monitoring., Coordinated incident resolution within SLA timelines., Maintained compliance documentation and supported audits.
Customer Support Executive / Team Lead
Handled customer queries and escalations ensuring service quality., Led support team and improved service performance metrics., Generated MIS reports and coordinated with internal teams.
Web Developer
Assisted in basic web page development using HTML and CSS., Supported requirement documentation and testing activities.