Experienced in healthcare, education, and administrative support with a focus on communication, data management, and technical support.
Experience in managing customer interactions related to payments, billing, and platform support.
Managed inbound communication for hospitals and government departments, facilitating Spanish-English translation and assistance.
Created and updated databases to organize customer and client data effectively.
Assisted educators and students with platform issues and course development on D2L.
Utilized Microsoft Office tools to manage data and generate reports in customer service roles.
Language Line Solutions
Inbound calls from different hospitals and US government departments for assistance with patients or clients that speak only Spanish.
Global Excel Management
Inbound calls for medical bills and payments, Solving issues with payments or modifying information of the patient or provider., Developed and updated databases to handle customer data.
Results CX
Assisting teachers and trainers to develop courses for different matters and subjects in the platform D2L, Providing support to students when an app did not work as usual.
International relations
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