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Customer Service & Interpretation Specialist with 5+ years in Healthcare & Education
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Competencies
Experience in managing customer interactions related to payments, billing, and platform support.
Managed inbound communication for hospitals and government departments, facilitating Spanish-English translation and assistance.
Created and updated databases to organize customer and client data effectively.
Assisted educators and students with platform issues and course development on D2L.
Utilized Microsoft Office tools to manage data and generate reports in customer service roles.
Education
Languages
Summary
Experienced in healthcare, education, and administrative support with a focus on communication, data management, and technical support.
Key Achievements
- Handled inbound calls from hospitals and government agencies as a Level 4 interpreter, focusing on patient communication.
- Developed and maintained customer databases, improving data handling efficiency at Global Excel Management.
- Provided technical support and course development assistance to educators and students using D2L platform.
Experience
Level 4 interpreter
Inbound calls from different hospitals and US government departments for assistance with patients or clients that speak only Spanish.
Customer Service Representative
Inbound calls for medical bills and payments, Solving issues with payments or modifying information of the patient or provider., Developed and updated databases to handle customer data.
Customer Support Expert
Assisting teachers and trainers to develop courses for different matters and subjects in the platform D2L, Providing support to students when an app did not work as usual.