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Edgar

Blueprints Drawer at Extralum S.A. de C.V.

Contacto

Santa Tecla, El Salvador
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Competencias

AutoCADAdvanced

Expert in drafting, modifying, and plotting detailed architectural blueprints.

3D ModelingIntermediate

Skilled in creating accurate 3D models using Blender, 3D Max, and Revit for architectural visualization.

Customer SupportAdvanced

Experienced in providing technical and customer service support across multiple industries and platforms.

Technical Software SkillsAdvanced

Proficient in Adobe Photoshop, Dreamweaver, Office Suite, and various Linux distributions for diverse technical tasks.

Project CoordinationIntermediate

Adept at supporting project workflows, modifications, and client communication in architecture and engineering.

Educacion

Centro Escolar Católico Emiliani
Instituto Emiliani
Técnico informática
I.T.C.A.
Completed 2011
Técnico arquitectura
I.T.C.A.
Completed 2012
Architecture Associate Degree
Instituto Emiliani
Computer Science
I.T.C.A.
Completed 2011
Architecture
I.T.C.A.
Completed 2012

Idiomas

EnglishC1
GermanA1 – A2
SpanishNative

Resumen

Experienced in architectural drafting, 3D modeling, and technical customer support, combining creative design skills with strong problem-solving abilities to deliver high-quality solutions.

Logros Clave

  • Proficient in AutoCAD and Photoshop for blueprint creation and modification.
  • Supported architecture projects with detailed 3D models and rendering.
  • Facilitated seamless communication between engineering and client teams for project adjustments.

Experiencia

Blueprints drawer

Extralum S.A. de C.V.

Help finishing, modifying, copying, plotting blueprints using various software like AutoCad and Photoshop.

3d Modeler

SODICO S.A. de C.V.

Make the blueprints for the architecture/engineering department, including any modification needed by law or by the client.

Customer Service and Technical Support Agent

SYKES

Provide customer support to PlayStation consumers via chat and sometimes closing ticket via e-mail.. Give technical support to some PlayStation products.

Customer Service, Technical Support Agent and sales agent

CONVERGYS

Provide technical support to Windows users and customer support to Microsoft customers.. Soft sales of any Microsoft product.

Back Office/ Email/ Restaurant Care GrubHub campaign

ATENTO

Closing tickets, giving support via email, and modifying restaurant menus as instructed.. Approving or denying refunds to restaurants, starting the onboarding process for new restaurants.

Customer Service

Ubiquity

Customer support for the ClinCard prepaid card, answering questions related to their card, helping customers replace their card.

Chat and Back Office Support

Convergys

Provide customer support to Sam's members via chat and e-mail, handling disputes, refunds, and product replacements.

Customer Support

Ubiquity

Inbound calls to arrange transportation for Call the Car customers, helping with inquiries related to the service.

Back Office Support

TELUS
2023 - 2025

Solve members orders issues and inquiries, such as: Missing orders and items, Expired items, Damaged and defective items, Refunds and returns, Delayed orders.. Doing follow-ups and helping members with website or account issues until everything is solved, all this via email, sms or chat.

Back Office/ Email/ Restaurant Care

ATENTO
2019 - 2021

Adding or editing in-network or out-of-network restaurants’ menus.. Providing customer support for in-network restaurants, mostly payments from Grubhub, menu editing, issues with drivers, contracts inquiries, troubleshooting Grubhub hardware.

Customer Service, Technical Support and Soft-Sales

CONVERGYS
2017 - 2018

Inbound calls regarding Microsoft products and services, provide technical support to any product within scope of support, and finish any call with a sale if possible.

Customer Service and Technical Support

SYKES
2016 - 2016

Provide customer and technical support to PlayStation consumers via chat, and sometimes via email.. Assistance included Sony account issues, console and controller troubleshooting, console service, other Sony products inquiries and general questions regarding games inside the PS Store.

Architecture and Engineering Assistant

SODICO S.A. de C.V.
2011 - 2012

Support the architecture and engineering department with different tasks, including plotting projects, modifying projects as requested by clients or the government, rendering projects and help on construction sites when needed.

Architect’s Assistant

Extralum S.A. de C.V.
2009 - 2010

Help an architect with any task regarding any existing project, whether the project was already being built or before this happened.

Habilidades

AutoCAD3D ModelingCustomer SupportTechnical Software SkillsProject Coordination
Publicado en CazVid - 4 ago 2026
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