Experienced BPO professional with over 12 years in customer service, lead generation, appointment setting, and account management, working with notable companies including Amazon.
Provided comprehensive customer support and problem resolution for diverse clients.
Performed targeted lead generation strategies, contributing to sales pipelines.
Scheduled and coordinated client appointments, ensuring efficiency and client satisfaction.
Managed client accounts and maintained strong relationships across multiple platforms.
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Handled administrative tasks supporting daily operations within BPO contexts.
