Dedicated customer service and sales professional with over 3 years of experience managing high-volume communications, dispute resolution, and achieving sales targets. Skilled in communication, problem-solving, and relationship management, committed to delivering exceptional client support and driving business growth.
Exceptional verbal and written communication skills facilitating effective client interactions and team collaboration.
Proven ability to address client needs, resolve issues efficiently, and foster positive relationships.
Skilled in outbound sales, appointment setting, and surpassing performance targets.
Effective at identifying issues quickly and implementing solutions to enhance customer experience.
G2 ACTIVA
Telephone service and advice. Customer Service Support. Administrative Support & Reporting
G2 ACTIVA
Handle High-Volume Calls and Email Correspondence. Customer Account Management & Statements. Payment Processing & Banking Information Verification. Dispute Resolution with Financial Institutions. Assist with Transfers and Payment Inquiries. Application Support & Technical Guidance
Pler Telecomunicaciones
Outbound Calls & Client Engagement. Appointment Scheduling & Follow-up. Achieving Sales & Performance Metrics. Administrative Support & Documentation. CRM Management & Data Entry
ACADEMIC BACHILLOR'S DEGREE
bachelor in modern languages
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Capable of multitasking and prioritizing tasks in fast-paced environments to meet deadlines.
