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Edgar

Customer Service Representative

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Cali, Valle del Cauca Department, Colombia
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Competencies

Effective communication

Demonstrated experience with Effective communication.

Leadership and group management

Demonstrated experience with Leadership and group management.

Adaptability

Demonstrated experience with Adaptability.

Tech - savvy

Demonstrated experience with Tech - savvy.

Sales and goal achievement

Demonstrated experience with Sales and goal achievement.

Education

ACADEMIC BACHILLOR'S DEGREE
Simon Bolivar Technical and Commercial Educational Institution
Completed 2007
bachelor in modern languages
UNAD
Bachiller Académico
Institución Educativa Simón Bolívar
Completed 2007
Licenciatura en Lenguas Modernas
UNAD

Languages

EnglishAdvanced-B2
SpanishNative Speaker
EspañolNativo
InglésIntermedio

Summary

Customer Service Representative open to new opportunities

Experience

Customer Service Representative

G2 ACTIVA
Sep 2022 - Jul 2023

Telephone service and advice. Customer Service Support. Administrative Support & Reporting

Customer Service Representative

G2 ACTIVA
Jul 2023 - Feb 2024

Handle High-Volume Calls and Email Correspondence. Customer Account Management & Statements. Payment Processing & Banking Information Verification. Dispute Resolution with Financial Institutions. Assist with Transfers and Payment Inquiries. Application Support & Technical Guidance

Sales Representative

Pler Telecomunicaciones
Mar 2024 - Present

Outbound Calls & Client Engagement. Appointment Scheduling & Follow-up. Achieving Sales & Performance Metrics. Administrative Support & Documentation. CRM Management & Data Entry

Representante de Ventas

Pler Telecomunicaciones
Mar 2024 - Mar 2026

Realizo llamadas salientes y contacto con clientes, logrando altas tasas de conversión.. Programo citas y seguimiento, mejorando la satisfacción del cliente.. Cumplo consistentemente con las métricas de ventas establecidas.

Skills

Effective communicationLeadership and group managementAdaptabilityTech - savvySales and goal achievement
Published on CazVid - Sep 10, 2026
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