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EdgarDiaz
Customer Service Advocate
Video currículum
Cold calling positition
10 years experience in the callcentero BPO industry
Contacto
Guatemala City, Guatemala, Guatemala
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided support and solutions to customers in a call center setting to ensure satisfaction.
Tech SupportIntermediate
Assisted customers with technical issues, demonstrating problem-solving skills.
Outbound CallingAdvanced
Conducted outbound calls for sales and marketing purposes within the BPO industry.
SalesIntermediate
Engaged customers via calls to promote products and services, improving communication skills.
Educación
1st Semester
UNIVERSIDAD DE SAN CARLOS DE GUATEMALA (USAC)
Completed 2010
High School Diploma
COLEGIO BILINGUE ROSSEL
Resumen
Experienced customer service and sales representative with a decade of expertise in the BPO industry, specializing in outbound calling and technical support.
Logros Clave
- Gained extensive experience in customer service, tech support, and sales roles over a decade.
- Performed outbound calls, demonstrating proficiency in telecommunication and sales techniques.
- Developed expertise in the call center and BPO industry, handling diverse customer interactions.
Experiencia
Customer Service Advocate
Intouch Cx
2024 - 2025
Assisting Square company clients over the phone, guiding them in the use of their system, assisting them with their financial inquiries, and providing technical support for their devices.
Habilidades
Customer ServiceTech SupportOutbound CallingSales
Publicado en CazVid - 3 jul 2025