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EdgarDiaz
Customer Service Advocate
Currículo em vídeo
Cold calling positition
10 years experience in the callcentero BPO industry
Contato
Guatemala City, Guatemala, Guatemala
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer ServiceAdvanced
Provided support and solutions to customers in a call center setting to ensure satisfaction.
Tech SupportIntermediate
Assisted customers with technical issues, demonstrating problem-solving skills.
Outbound CallingAdvanced
Conducted outbound calls for sales and marketing purposes within the BPO industry.
SalesIntermediate
Engaged customers via calls to promote products and services, improving communication skills.
Formação acadêmica
1st Semester
UNIVERSIDAD DE SAN CARLOS DE GUATEMALA (USAC)
Completed 2010
High School Diploma
COLEGIO BILINGUE ROSSEL
Resumo
Experienced customer service and sales representative with a decade of expertise in the BPO industry, specializing in outbound calling and technical support.
Principais conquistas
- Gained extensive experience in customer service, tech support, and sales roles over a decade.
- Performed outbound calls, demonstrating proficiency in telecommunication and sales techniques.
- Developed expertise in the call center and BPO industry, handling diverse customer interactions.
Experiência
Customer Service Advocate
Intouch Cx
2024 - 2025
Assisting Square company clients over the phone, guiding them in the use of their system, assisting them with their financial inquiries, and providing technical support for their devices.
Habilidades
Customer ServiceTech SupportOutbound CallingSales
Publicado na CazVid - 3 de jul. de 2025