Experienced in providing high-quality customer service and technical maintenance, with a background in medical equipment support.
Delivered customer support with empathy and problem resolution skills in client-facing roles.
Performed maintenance and troubleshooting on medical and industrial equipment, including hemodialysis machines.
Utilized Microsoft Word, Excel, and PowerPoint for documentation and reporting tasks.
Demonstrated effective organization, teamwork, and communication in customer and technical support roles.
Itel
Serve customers in a helpful and empathetic manner, Resolve customer issues quickly, Demonstrate fluency in English
Intouchcx - Hyundai Capital America
Provide high-quality support for Hyundai Motor Finance, Kia Finance America, and Genesis Finance, Assist customers with payment deferrals, processing vehicle payments, and understanding contracts, Guide customers through company websites
Nipro Medical Corporation
Perform preventive and corrective maintenance on hemodialysis equipment, Monitor the dialysis room to resolve technical issues, Assemble Diamax hemodialysis machines, Oversee the reverse osmosis (RO) water purification system
Biomedical Engineer
Electrical Installations
Leadership and Organizational Behavior
Creativity, Design and Innovation: Techniques and Tools
Specialization