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Edgardo
Customer Service Specialist with skills in medical equipment maintenance
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Competencies
Delivered customer support with empathy and problem resolution skills in client-facing roles.
Performed maintenance and troubleshooting on medical and industrial equipment, including hemodialysis machines.
Utilized Microsoft Word, Excel, and PowerPoint for documentation and reporting tasks.
Demonstrated effective organization, teamwork, and communication in customer and technical support roles.
Education
Languages
Summary
Experienced in providing high-quality customer service and technical maintenance, with a background in medical equipment support.
Key Achievements
- Provided empathetic customer support in various roles, ensuring customer satisfaction
- Supported Hyundai Capital America with payment processing and contract understanding
- Performed preventive and corrective maintenance on hemodialysis equipment, overseeing technical issues
Experience
Customer Service Agent
Serve customers in a helpful and empathetic manner, Resolve customer issues quickly, Demonstrate fluency in English
Customer Service Agent
Provide high-quality support for Hyundai Motor Finance, Kia Finance America, and Genesis Finance, Assist customers with payment deferrals, processing vehicle payments, and understanding contracts, Guide customers through company websites
Biomedical Technician
Perform preventive and corrective maintenance on hemodialysis equipment, Monitor the dialysis room to resolve technical issues, Assemble Diamax hemodialysis machines, Oversee the reverse osmosis (RO) water purification system