Experienced in technical support, customer service, and team leadership across technology and hospitality industries.
Provided technical assistance for smart home devices and apps, resolving issues via phone, email, and chat.
Delivered customer support for technology companies, including onboarding, troubleshooting, and account guidance.
Supervised and mentored teams through training, work flow planning, and performance evaluations.
Directed operational processes, developed business strategies, and optimized policies for increased efficiency.
IntouchCX
US and Canada Technical service agent for Chamberlain Support, Phone, email and Chat Technical Support, MYQ app Specialist, Garage Door Technician for Chamberlains, Liftmaster and Craftsman Brand.
IntouchCX
World Wide Phone Customer Service and Technical Support Specialist for – NETFLIX Account, Internal movement, campaign closed operations with IntouchCX.
Partner Hero
Phone and Email Support and guidance for Minnesota Frontline Worker Pay Applicant Support Center, Helped with training sessions for new associates for Submittable Account, www.submittable.com.
Corporación Turística (CORTUR) – Restaurante Tacontento Honduras
Developed and maintained relationships with customers and suppliers through continual communication., Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency, Observed each employee's individual strengths and initiated mentoring...
Bachelor of Engineering
GED
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