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Technical Support Specialist with 5+ years in customer service and operations
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Competencies
Provided technical assistance for smart home devices and apps, resolving issues via phone, email, and chat.
Delivered customer support for technology companies, including onboarding, troubleshooting, and account guidance.
Supervised and mentored teams through training, work flow planning, and performance evaluations.
Directed operational processes, developed business strategies, and optimized policies for increased efficiency.
Enhanced workflows, resource forecasting, and team responsiveness through strategic planning.
Education
Summary
Experienced in technical support, customer service, and team leadership across technology and hospitality industries.
Key Achievements
- Provided technical support for Chamberlain, Liftmaster, and Craftsman brands via multiple channels including phone, email, and chat.
- Led customer service operations for Netflix account at IntouchCX, managing global support activities.
- Developed and implemented operational improvements, team mentorship, and resource planning strategies across multiple roles.
Experience
Technical Support Specialist
US and Canada Technical service agent for Chamberlain Support, Phone, email and Chat Technical Support, MYQ app Specialist, Garage Door Technician for Chamberlains, Liftmaster and Craftsman Brand.
Team Lead
World Wide Phone Customer Service and Technical Support Specialist for – NETFLIX Account, Internal movement, campaign closed operations with IntouchCX.
Customer Support Specialist
Phone and Email Support and guidance for Minnesota Frontline Worker Pay Applicant Support Center, Helped with training sessions for new associates for Submittable Account, www.submittable.com.
Franchise Operations Manager
Developed and maintained relationships with customers and suppliers through continual communication., Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency, Observed each employee's individual strengths and initiated mentoring...
Operations Manager
Evaluated upcoming program plans to forecast expected resource needs., Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands., Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Supervisor
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands., Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand., Set overall...