Experienced in customer support, team leadership, and quality oversight with a focus on continuous improvement.
Provided assistance and support to clients ensuring satisfaction and issue resolution.
Led team activities and contributed to process improvements in a customer service setting.
Monitored service metrics and ensured compliance with quality standards.
Handled administrative tasks to support customer service operations.
United Nearshore Operations (UNO)
Promoted to Team Leader, Promoted to QA (Quality Assurance)
Student
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Quickly acquired new skills and adapted to roles within the organization.
