Experienced professional with a background in customer service, call center operations, and educational support. Skilled in communication, behavioral techniques, and emotional guidance, adaptable to diverse environments.
Provided assistance and support to customers, resolving inquiries efficiently in a call center setting.
Handled inbound calls with a focus on first call resolution, ensuring customer satisfaction.
Applied behavioral techniques and emotional management strategies in educational contexts.
Provided pedagogical accompaniment and support for students as an inclusion teacher.
Sagility Colombia S.A.S
Inboud calls, Customer Service, First call resolution
COLEGIO REAL ROYAL SCHOOL
Aplicación de técnicas de conducta, Acompañamiento en gestión emocional, Acompañamiento pedagógico
Lic. Lenguas Extranjeras
Psicología
Aux. Atención a la Primera Infancia
Bachiller Académico
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