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Customer Service & Inclusion Specialist with diverse experience
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Competencies
Provided assistance and support to customers, resolving inquiries efficiently in a call center setting.
Handled inbound calls with a focus on first call resolution, ensuring customer satisfaction.
Applied behavioral techniques and emotional management strategies in educational contexts.
Provided pedagogical accompaniment and support for students as an inclusion teacher.
Education
Languages
Summary
Experienced professional with a background in customer service, call center operations, and educational support. Skilled in communication, behavioral techniques, and emotional guidance, adaptable to diverse environments.
Key Achievements
- Handled inbound calls and provided customer support, achieving high first call resolution rates at Sagility Colombia S.A.S.
- Implemented behavioral techniques and emotional support as an Inclusion Teacher at Colegio Real Royal School, contributing to student development.
- Gained experience in customer service and educational environments, demonstrating adaptability and communication skills.
Experience
Call Center Agent
Inboud calls, Customer Service, First call resolution
Inclusion Teacher
Aplicación de técnicas de conducta, Acompañamiento en gestión emocional, Acompañamiento pedagógico