Experienced in healthcare and retail support, specializing in scheduling, data verification, and client relations.
Handling customer inquiries, resolving issues, and ensuring satisfaction.
Verifying insurance, provider data, and maintaining meticulous records in EMR systems.
Diagnosing hardware/software issues and guiding troubleshooting for retail systems.
Matching customers with energy plans and exceeding sales targets through consultative approaches.
Oclinicals BPO
Scheduled and confirmed 50+ patient appointments weekly, improving clinic efficiency and reducing no-show rates., Verified insurance and referral details with 100% accuracy, accelerating patient intake and minimizing administrative issues., Maintained meticulous records in the clinic’s EMR system, supporting continuity of care and regulatory compliance.
Del Mar Health BPO
Resolved 100+ member inquiries weekly with a 95% satisfaction rate, ensuring clear, empathetic support on coverage, claims, and policy questions., Successfully facilitated provider and pharmacy changes, streamlining access to care for dozens of members each month., Verified provider schedules and insurance data, reducing service delays and maintaining 100% HIPAA compliance.
TSI BPO
Provided first-line tech support to retail store managers using digital pricing and display systems, resolving 80+ technical issues weekly., Diagnosed hardware/software issues and guided users through effective troubleshooting, minimizing downtime on sales floors., Ensured pricing accuracy and operational continuity by collaborating with store teams and escalating complex cases promptly.
English Grammar and Literature
High School Diploma
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Proficient in Microsoft Office Suite, Google Workspace, Slack, and Microsoft Teams for communication and reporting.
OneLink BPO
Matched customers with tailored energy plans by analyzing usage patterns, preferences, and budgets, ensuring optimal service alignment., Consistently exceeded monthly sales targets by applying a consultative, customer-first approach and deep product knowledge., Built trust and educated prospects on energy options, simplifying complex choices and enhancing customer onboarding.
