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Customer Service & Support Specialist with 4+ years of diverse experience
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Competencies
Handling customer inquiries, resolving issues, and ensuring satisfaction.
Verifying insurance, provider data, and maintaining meticulous records in EMR systems.
Diagnosing hardware/software issues and guiding troubleshooting for retail systems.
Matching customers with energy plans and exceeding sales targets through consultative approaches.
Proficient in Microsoft Office Suite, Google Workspace, Slack, and Microsoft Teams for communication and reporting.
Education
Languages
Summary
Experienced in healthcare and retail support, specializing in scheduling, data verification, and client relations.
Key Achievements
- Scheduled and verified patient appointments with 100% accuracy, streamlining clinic operations.
- Resolved over 100 member inquiries weekly with a 95% satisfaction rate, ensuring empathetic support.
- Provided technical support to retail store managers, resolving 80+ issues weekly to maintain store operations.
Experience
Appointment Setter
Scheduled and confirmed 50+ patient appointments weekly, improving clinic efficiency and reducing no-show rates., Verified insurance and referral details with 100% accuracy, accelerating patient intake and minimizing administrative issues., Maintained meticulous records in the clinic’s EMR system, supporting continuity of care and regulatory compliance.
Member Experience Specialist
Resolved 100+ member inquiries weekly with a 95% satisfaction rate, ensuring clear, empathetic support on coverage, claims, and policy questions., Successfully facilitated provider and pharmacy changes, streamlining access to care for dozens of members each month., Verified provider schedules and insurance data, reducing service delays and maintaining 100% HIPAA compliance.
Customer Service and Technical Support Specialist
Provided first-line tech support to retail store managers using digital pricing and display systems, resolving 80+ technical issues weekly., Diagnosed hardware/software issues and guided users through effective troubleshooting, minimizing downtime on sales floors., Ensured pricing accuracy and operational continuity by collaborating with store teams and escalating complex cases promptly.
Sales Acquisitions Representative
Matched customers with tailored energy plans by analyzing usage patterns, preferences, and budgets, ensuring optimal service alignment., Consistently exceeded monthly sales targets by applying a consultative, customer-first approach and deep product knowledge., Built trust and educated prospects on energy options, simplifying complex choices and enhancing customer onboarding.