Dedicated customer service representative experienced in handling client inquiries, technical issues, and team supervision with bilingual capabilities.
Provided customer support, technical assistance, and handled client requests efficiently.
Utilized bilingual language skills to improve client interactions and support.
Performed data entry and order processing tasks accurately for customer support purposes.
Applied CRM tools and sales techniques to manage customer relationships and identify sales opportunities.
Managed multiple customer inquiries and technical issues simultaneously under pressure.
Rocedes S.A
Ability to attend to Customer requests in the company for customers in USA, some of them are companies like Carhartt Inc, Dennis Uniform, Fechheimer Brothers Company., Handled inbound and outbound calls assisting customer with billing and technical issues and other requests.
Computing System Engineering
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