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Customer Service Representative with 2+ years in client support and technical assistance
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Competencies
Provided customer support, technical assistance, and handled client requests efficiently.
Utilized bilingual language skills to improve client interactions and support.
Performed data entry and order processing tasks accurately for customer support purposes.
Applied CRM tools and sales techniques to manage customer relationships and identify sales opportunities.
Managed multiple customer inquiries and technical issues simultaneously under pressure.
Education
Languages
Summary
Dedicated customer service representative experienced in handling client inquiries, technical issues, and team supervision with bilingual capabilities.
Key Achievements
- Attended to customer requests from various US-based clients, including major companies such as Carhartt Inc and Dennis Uniform.
- Handled inbound and outbound calls providing billing, technical, and other customer support services.
- Gained experience in technical support, customer relationship management, and team supervision.
Experience
Customer Service Representative
Ability to attend to Customer requests in the company for customers in USA, some of them are companies like Carhartt Inc, Dennis Uniform, Fechheimer Brothers Company., Handled inbound and outbound calls assisting customer with billing and technical issues and other requests.