Experienced call center agent with over 7 years in customer service, including 2 years remote inbound call center experience, skilled in communication, CRM, and sales techniques.
Provided effective communication and problem-solving to ensure customer satisfaction.
Utilized clear and professional communication techniques in inbound and outbound calls.
Handled customer data and interactions using CRM tools to support sales and service tasks.
Engaged potential customers through cold calling to generate sales opportunities.
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Operated efficiently in a remote environment, balancing multiple customer interactions.
