Erick - Customer Care Representative with 3 years in Customer Service
Resumen
Dynamic customer care representative and dispatcher with a strong background in service management and technical support. Proven ability to enhance customer satisfaction.
Video Resume
Logros Clave
- Developed engaging lesson plans that improved English proficiency for Japanese students at Engoo International.
Habilidades
Proven ability to enhance customer experience and satisfaction in fast-paced environments.
Skilled in optimizing routes and managing driver schedules to ensure timely service.
Expertise in providing technical assistance for Google Workplace and managing customer inquiries.
Experience in coordinating corporate travel logistics and meetings for various clients.
Fluent in both English and Spanish, facilitating effective communication with diverse clients.
Idiomas
Experiencia
Dispatcher / Router
The Green Dumpster
Creating Routes and service tickets to appropriate drivers throughout the day and for the next day; managing routes and assuring route completion., Overseeing the daily level of driver staffing to provide the best mix of responsiveness and productivity., Taking incoming calls and emails from customer service and sales departments; managing requests for all pick-up or deliveries on any container movement within the Market area.
Customer Care Representative
SX3 Solutions
Appointment setter for Junk Removal companies across the US.
English Tutor
Engoo International
Teaching English to Japanese Students.
Google Suite Support Specialist
Telus International
Technical support rep for Google Workplace, Customer service, DNS Management, Website support
Corporate Travel Expert
Serco
Corporate Travel Agent for Orbitz for Business, Meetings and events coordinator.
Educacion
Bladensburg High School
High School Diploma
Transcripcion del Video
CSR/Dispatcher
Hello, my name is Eric Botel. I live in Guatemala in Central America. I lived in the US for seven years back in the 90s. So I lived five years in New York and two years in Washington, DC. I've been working for American companies ever since. And I have a lot of experience in customer service, technical support, logistics, as a dispatcher, even as a medical interpreter.