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Erick
Video resume
Contact
Competencies
Proficient in Spanish for language tasks
Proficient in English for language tasks
Proficient in Microsoft Office Suite for technical skills tasks
Proficient in Google Workplace for technical skills tasks
Proficient in Call Center Experience for customer service tasks
Education
Languages
Summary
Professional profile
Experience
Dispatcher / Router
Creating Routes and service tickets to appropriate drivers throughout the day and for the next day; managing route actions and assuring route completion.. Overseeing the daily level of driver staffing to provide the best mix of responsiveness and productivity.. Taking incoming calls and emails from customer service and sales departments; managing requests for all pick-up or deliveries on any container movement within the Market area.
Customer Care Representative
Appointment setter for Junk Removal companies across the US.
English Tutor
Teaching English to Japanese Students.
Google Suite Support Specialist
Technical support rep for Google Workplace. Customer service. DNS Management. Website support
Corporate Travel Expert
Corporate Travel Agent for Orbitz for Business. Meetings and events coordinator.
Skills
Video Transcript
CSR/Dispatcher
Hello, my name is Eric Botel. I live in Guatemala in Central America. I lived in the US for seven years back in the 90s. So I lived five years in New York and two years in Washington, DC. I've been working for American companies ever since. And I have a lot of experience in customer service, technical support, logistics, as a dispatcher, even as a medical interpreter.