Dedicated customer service agent with over 6 years of experience across energy and banking industries. Skilled in client support, team supervision, and problem resolution. Committed to delivering exceptional service and fostering team growth.
Proven ability to address customer needs effectively, ensuring satisfaction and loyalty.
Experience in supervising teams, providing coaching, and ensuring operational targets are met.
Skilled in explaining technical information clearly and maintaining professional interactions.
Capable of analyzing issues and providing effective solutions in customer service scenarios.
The Office Gurus El Salvador-Sunnova Energy
I supported customers by explaining how their solar energy systems function and ensuring they understood their energy production data., I also managed billing-related concerns and reviewing cases.
Ubiquity El Salvador-Bank Mobile
I was responsible for overseeing the daily operations of the team, ensuring service level targets were consistently met., Additionally, I provided coaching, support, and constructive feedback to agents to enhance performance, maintain high levels of customer satisfaction, and ensure strict adherence to company policies and procedures.
Ubiquity El Salvador-Bank Mobile
Provided efficient team management support and assistance, including group facilitation and constructive feedback.
Ubiquity El Salvador-Bank Mobile
Delivered customer service via email, addressing customer inquiries related to debit card issues, verifying transactions, and assisting with any concerns regarding their accounts.
High School
Elementary School
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