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Customer Service Specialist at The Office Gurus El Salvador-Sunnova Energy
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Competencies
Proven ability to address customer needs effectively, ensuring satisfaction and loyalty.
Experience in supervising teams, providing coaching, and ensuring operational targets are met.
Skilled in explaining technical information clearly and maintaining professional interactions.
Capable of analyzing issues and providing effective solutions in customer service scenarios.
Education
Summary
Dedicated customer service agent with over 6 years of experience across energy and banking industries. Skilled in client support, team supervision, and problem resolution. Committed to delivering exceptional service and fostering team growth.
Key Achievements
- Supported customers in understanding solar energy systems, enhancing user satisfaction.
- Managed billing concerns and reviewed cases, ensuring accurate and timely resolutions.
- Led team operations and provided coaching, improving team performance and service quality.
- Handled diverse customer inquiries across multiple roles, maintaining high service standards.
Experience
Customer Service Agent
I supported customers by explaining how their solar energy systems function and ensuring they understood their energy production data., I also managed billing-related concerns and reviewing cases.
Temporary Team Leader
I was responsible for overseeing the daily operations of the team, ensuring service level targets were consistently met., Additionally, I provided coaching, support, and constructive feedback to agents to enhance performance, maintain high levels of customer satisfaction, and ensure strict adherence to company policies and procedures.
Temporary POC (Point of Contact)
Provided efficient team management support and assistance, including group facilitation and constructive feedback.
Temporary Back Office
Delivered customer service via email, addressing customer inquiries related to debit card issues, verifying transactions, and assisting with any concerns regarding their accounts.
Customer Service Agent
Performed customer service with the purpose of satisfying the diverse needs of customers and providing comprehensive support in relation to the services offered by the company.
Customer Service Agent
Provided support to customers, following guidelines and quality standards, and exercising multitasking skills.