Profesional con experiencia en atención al cliente, soporte técnico y gestión de casos en entornos bilingües, destacando habilidades en comunicación, resolución de problemas y adaptabilidad para resolver incidencias y asistir a usuarios en diversas plataformas.
Habilidades en comunicación efectiva en español e inglés para atención al cliente y soporte técnico.
Capacidad para identificar y resolver incidencias tecnológicas y de fraude rápidamente y con empatía.
Experiencia en asistencia técnica para dispositivos y aplicaciones, garantizando satisfacción del cliente.
Seguimiento y escalamiento adecuado de casos para asegurar resolución efectiva y satisfacción del cliente.
Teleperformance
Managed fraud-related inquiries as a Bilingual Representative, ensuring swift resolution of unrecognized transactions and potential account fraud with exceptional communication, soft skills and problem-solving abilities.
Concentrix
Provided expert bilingual technical support and managed and sell warranty plans for a diverse range of smart home devices, ensuring customer satisfaction and loyalty, follow up of cases to ensure they were properly escalated or resolved by me after the follow up.
Asurion
Provided expert bilingual technical support and managed and sell warranty plans for a diverse range of smart home devices, ensuring customer satisfaction and loyalty, follow up of cases to ensure they were properly escalated or resolved by me after the follow up.
IntouchCX
Provided customer service and technical support to Spanish and English speakers, technical assistance and guidance when they were using the app or had IT issues with it, and was also in charge of helping Spanish-speaking drivers when they had difficulties communicating with English-speaking...
Graduated
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Capacidad para ajustarse a diferentes entornos y roles, mejorando continuamente en cada posición.
