Experienced bilingual customer service professional with expertise in technical support, billing, and call quality analysis in the telecom industry. Focused on continuous improvement and delivering polite, solution-oriented support.
Handled inbound calls for technical support and billing, ensuring customer issues were resolved effectively.
Reviewed and assessed call interactions to maintain or improve service quality based on company standards.
Provided support in both English and Spanish, facilitating communication with diverse customer bases.
Resolved technical issues and explained billing details to customers, demonstrating analytical ability.
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