This is my profileContact via CazVid
Fabiola
Customer Service Analyst with 1+ years in telecom support
Video resume
Customer Service Representative/ Analyst
Bilingual (English and Spanish) with 1 ryear and 3 months of experience in customer service and the improvement of itself. I am always looking for solutions and ways to get my abilities improved and help my partners to do the same. I currently review and evaluate calls rnbased on the company procedures. I keep a positive thinking, which allows me to overcome challenges. My goal is to contribute to the company's growth and represent it's name with the mayor of politeness and kindness.
Contact
Sabaneta, Departamento de Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled inbound calls for technical support and billing, ensuring customer issues were resolved effectively.
Call Quality EvaluationIntermediate
Reviewed and assessed call interactions to maintain or improve service quality based on company standards.
Multilingual CommunicationIntermediate
Provided support in both English and Spanish, facilitating communication with diverse customer bases.
Problem Solving & TroubleshootingIntermediate
Resolved technical issues and explained billing details to customers, demonstrating analytical ability.
Summary
Experienced bilingual customer service professional with expertise in technical support, billing, and call quality analysis in the telecom industry. Focused on continuous improvement and delivering polite, solution-oriented support.
Key Achievements
- Progressed from technical support and billing agent to quality analyst within 1 year and 3 months.
- Reviewed and evaluated calls based on company procedures to ensure quality standards.
- Contributed to team improvement by proactively identifying solutions and maintaining positive customer interactions.
Skills
Customer ServiceCall Quality EvaluationMultilingual CommunicationProblem Solving & Troubleshooting
Published on CazVid - May 17, 2026