Felipe - Customer Service & Event Management Professional with 10+ years of experience

Bogotá, Bogota D.C., ColombiaRemotoen

Planned and executed corporate events, ensuring seamless logistics and guest satisfaction.

Managed executive travel arrangements, coordinating complex itineraries for high-profile clients.

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Resumen

Dedicated professional with over ten years of experience in customer service, event planning, and administrative support within the hospitality industry, focused on enhancing client experiences and operational efficiency.

Video Resume

Logros Clave

Developed personalized client experiences and maintained relationships with key stakeholders.

Habilidades

Customer ServiceExpert

Provided exceptional customer service, resolving inquiries and exceeding client expectations.

Event Planning & CoordinationAdvanced

Managed corporate events, coordinating logistics, vendors, and execution to ensure success.

Travel & Logistics ManagementAdvanced

Arranged complex travel plans for executives and VIP clients, ensuring stress-free experiences.

Relationship BuildingAdvanced

Developed and maintained strong relationships with clients, vendors, and stakeholders.

Time ManagementAdvanced

Efficiently managed calendars and schedules for executives and events.

Idiomas

Spanish(Native)

Experiencia

Corporate Concierge

Hilton Hotels &amp; Resorts

03/2019 - Present

Planned and executed corporate events and meetings, coordinating logistics, vendors, and schedules for seamless execution., Managed executive travel arrangements, including booking flights, hotels, and transportation, ensuring a smooth and stress-free experience., Provided personalized and...

Front Desk Agent

Sheraton Hotels

October 2015 - December 2017

Greeted and assisted guests upon arrival in a friendly and professional manner, providing information about hotel amenities and services., Managed check-in and check-out processes efficiently, ensuring accurate billing and room assignments., Responded promptly to guest inquiries and requests,...