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Felipe
Customer Service & Event Management Professional with 10+ years of experience
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Competencies
Provided exceptional customer service, resolving inquiries and exceeding client expectations.
Managed corporate events, coordinating logistics, vendors, and execution to ensure success.
Arranged complex travel plans for executives and VIP clients, ensuring stress-free experiences.
Developed and maintained strong relationships with clients, vendors, and stakeholders.
Efficiently managed calendars and schedules for executives and events.
Education
Languages
Summary
Dedicated professional with over ten years of experience in customer service, event planning, and administrative support within the hospitality industry, focused on enhancing client experiences and operational efficiency.
Key Achievements
- Planned and executed corporate events, ensuring seamless logistics and guest satisfaction.
- Managed executive travel arrangements, coordinating complex itineraries for high-profile clients.
- Developed personalized client experiences and maintained relationships with key stakeholders.
Experience
Corporate Concierge
Planned and executed corporate events and meetings, coordinating logistics, vendors, and schedules for seamless execution., Managed executive travel arrangements, including booking flights, hotels, and transportation, ensuring a smooth and stress-free experience., Provided personalized and...
Front Desk Agent
Greeted and assisted guests upon arrival in a friendly and professional manner, providing information about hotel amenities and services., Managed check-in and check-out processes efficiently, ensuring accurate billing and room assignments., Responded promptly to guest inquiries and requests,...