Hospitality expert with over 5 years of experience in guest service, operations, and team supervision within the cruise and hotel industry.
Provided exceptional guest service in hospitality settings, managing guest needs and resolving issues.
Handled front desk functions including check-in, check-out, and guest inquiries at Royal Caribbean.
Supervised service teams and ensured quality service delivery at various hospitality establishments.
Utilized MS Office for documentation and Fidelio software for cruise ship operations.
Royal Caribbean International
Front desk operations, Dealing with difficult guests, Service management
Hotel Hard Rock
Sivory Punta Cana
Paradisus Palma Real
Coral Canoa
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