This is my profileContact via CazVidFernando
Guest Services Professional with 5+ years in Hospitality Industry
Contact
La Romana, La Romana, Dominican Republic
Available on CazVid
Competencies
Guest ServicesAdvanced
Provided exceptional guest service in hospitality settings, managing guest needs and resolving issues.
Front Desk OperationsAdvanced
Handled front desk functions including check-in, check-out, and guest inquiries at Royal Caribbean.
Service ManagementIntermediate
Supervised service teams and ensured quality service delivery at various hospitality establishments.
Technical Skills (MS Office, Fidelio Software)Advanced
Utilized MS Office for documentation and Fidelio software for cruise ship operations.
Education
Mejia’s institute
Coral Institute
High school
Languages
EnglishFluent
Summary
Hospitality expert with over 5 years of experience in guest service, operations, and team supervision within the cruise and hotel industry.
Key Achievements
- Managed front desk operations at Royal Caribbean International, handling guest inquiries and service delivery.
- Progressed from Waiter to Restaurant Supervisor, gaining diverse experience in hospitality management.
- Developed expertise in guest services and conflict resolution for high-stakes customer interactions.
Experience
Senior guest services officer
Royal Caribbean International
2013 - current date
Front desk operations, Dealing with difficult guests, Service management
Guest Services Officer
Hotel Hard Rock
2012 - 2013
Camarero
Sivory Punta Cana
2009 - 2011
Restaurant Supervisor
Paradisus Palma Real
2007 - 2009
Waiter
Coral Canoa
2002 - 2006
Skills
Guest ServicesFront Desk OperationsService ManagementTechnical Skills (MS Office, Fidelio Software)
Published on CazVid - May 17, 2026