Felix - English Coach with 5+ years in education and BPO sectors

Provided advanced English training and test preparation, enhancing language skills.

Handled inbound/outbound calls and exceeded sales targets in a call center environment.

Supported administrative operations and co-managed daily activities at an educational institution.

Provided customer support and managed patient records in a medical BPO setting.

Conducted advanced English training and QA analysis for students at near-native levels., Prepared candidates for English-based job opportunities, especially in the BPO sector., Provided performance feedback and progress evaluations.

Trained students for Versant test success and coached them in conversational fluency., Supported administrative operations and acted as co-director in daily activities., Collaborated with sales and marketing teams to promote academy services.

Handled inbound/outbound calls with a freestyle sales approach., Exceeded monthly sales targets and maintained high customer satisfaction.

Assisted with patient support and medical billing through video call services., Reviewed and updated patient records and appointment logs.