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English Coach with 5+ years in education and BPO sectors
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Competencies
Provided advanced English training and test preparation, enhancing language skills.
Handled inbound/outbound calls and exceeded sales targets in a call center environment.
Supported administrative operations and co-managed daily activities at an educational institution.
Provided customer support and managed patient records in a medical BPO setting.
Assisted with patient support and medical billing via video call services.
Education
Languages
Summary
Versatile professional with extensive experience in language training, sales, and administrative support within educational and BPO sectors.
Key Achievements
- Conducted advanced English training and QA analysis at E4CC
- Prepared candidates for BPO sector job opportunities
- Supported administrative operations and collaborated with marketing teams at Focused Academy
Experience
English Coach
Conducted advanced English training and QA analysis for students at near-native levels., Prepared candidates for English-based job opportunities, especially in the BPO sector., Provided performance feedback and progress evaluations.
Administrative Assistant & English Mentor
Trained students for Versant test success and coached them in conversational fluency., Supported administrative operations and acted as co-director in daily activities., Collaborated with sales and marketing teams to promote academy services.
Sales Representative (Sprint - T-Mobile Campaign)
Handled inbound/outbound calls with a freestyle sales approach., Exceeded monthly sales targets and maintained high customer satisfaction.
Virtual Assistant
Assisted with patient support and medical billing through video call services., Reviewed and updated patient records and appointment logs.