Florencia - Support Specialist with diverse technical service experience
Resumen
Experienced in delivering multi-lingual customer service and technical support, with expertise in platform management and knowledge systems.
Logros Clave
- Implemented and managed knowledge management processes, optimizing database systems at TCS Uruguay S.A.
Habilidades
Handled customer inquiries and technical issues in multiple languages, ensuring service quality.
Provided first-level support using tools like ServiceNow, Zendesk, and Active Directory.
Implemented and optimized processes for managing organizational knowledge databases.
Managed platforms such as Zendesk, ServiceNow, and O365 to support ongoing operational needs.
Idiomas
Experiencia
Support Specialist, Travel/Ticketing
Cover Genius SA
Resolved customer issues and provided technical support related to travel., Efficiently managed requests using platforms such as Zendesk.
Support Executive / Help Desk (English and Spanish)
TCS Uruguay S.A.
First-level support for applications and technical tools., Managed ServiceNow, O365, and Active Directory (Level 1).
Knowledge Management Analyst
TCS Uruguay S.A.
Implemented and managed knowledge management processes., Optimized database systems to enhance service efficiency.
Customer Service Representative (English and Spanish)
A.P.A.C. Amazon/Alorica
Delivered customer service in both English and Spanish., Resolved inquiries and issues related to orders and products.
Educacion
High School Diploma