Gabriela - Customer Service Representative with 2+ years of experience in financial and insurance sectors

Supported credit card and insurance customers by addressing inquiries, explaining policies, and resolving issues.

Applied critical thinking to handle complex customer requests, clarify benefits, and correct claims errors.

Explained insurance coverage, reviewed claims, and liaised with providers to resolve errors for insurance clients.

Engaged potential customers through calls and communicated store benefits at OPTICALL BPO.

Assisting credit card customers with a wide variety of requests like checking terms and conditions, explaining balances and statements, reporting fraud and submitting disputes.

Providing assistance to insurance members about benefits and clarification about Evidence of Coverage, going over claims and EOB, contacting providers to clarify and have errors corrected or claims resubmitted, etc.

Taking advantage of lead calls, delivering the benefits and influencing potential customers to schedule appointments so they can visit the physical store.