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Gabriela
Customer Service Representative with 2+ years of experience in financial and insurance sectors
Video resume
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Competencies
Supported credit card and insurance customers by addressing inquiries, explaining policies, and resolving issues.
Applied critical thinking to handle complex customer requests, clarify benefits, and correct claims errors.
Explained insurance coverage, reviewed claims, and liaised with providers to resolve errors for insurance clients.
Engaged potential customers through calls and communicated store benefits at OPTICALL BPO.
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Summary
Dedicated professional with experience in customer support, insurance processes, and appointment setting, committed to delivering quality service.
Key Achievements
- Assisted credit card customers with inquiries, fraud reports, and dispute submissions at FOUNDEVER.
- Provided benefits clarification, claim review, and provider communication support to insurance members at FOUNDEVER.
- Generated leads and scheduled appointments to increase store visits at OPTICALL BPO.
Experience
Customer Service Representative
Assisting credit card customers with a wide variety of requests like checking terms and conditions, explaining balances and statements, reporting fraud and submitting disputes.
Customer Service Representative
Providing assistance to insurance members about benefits and clarification about Evidence of Coverage, going over claims and EOB, contacting providers to clarify and have errors corrected or claims resubmitted, etc.
Appointment Setter
Taking advantage of lead calls, delivering the benefits and influencing potential customers to schedule appointments so they can visit the physical store.