Support specialist with over 8 years of experience providing technical support, system monitoring, automation, and security across healthcare, digital marketing, and enterprise environments. Skilled in cloud services, databases, scripting, and incident management.
Handled application support, incident management, and system monitoring across cloud and on-prem environments.
Queried and updated Oracle, MySQL, MongoDB tables to troubleshoot issues and improve data integrity.
Managed AWS cloud services, Kubernetes clusters, and virtualization tools like Docker and Jenkins.
Maintained IAM, SSO, SAML, SSL certificates, and monitored security logs with Tripwire and Threat Detection tools.
Rosendin Electric
Use ticketing system to help with incoming requests from employees with any requests, incidents, upcoming events and changes., Provide technical support, advice and work as a liaison between client and vendors providing guidance to end users within the company.
Acoustic (Digital Marketing)
Provide L2 support for Digital Marketing Application through requests and incidents reports., Recreate and troubleshoot customer log errors., Collaborate with teams on pending tasks and activities across AWS cloud services., Monitored Kubernetes micro-services clustering with ELK tools. (Kibana...
AstraZeneca (Omics Oncology NGS)
Collaborate with Data Base, Unix, Platform, IAM and R&D teams to address pending tasks and activities., Monitor Kubernetes with ELK’s- Kibana, Grafana and New Relic to monitor disk usage, log errors and free up space., Knowledgeable in Shell and Unix CLI scripting for automation and system...
TCS (USAA Insurance)
Associate degree
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Automated tasks with Shell CLI, SQL queries, and job scheduling in Airflow and Jenkins.
Monitor IAM user and application access through GRC (governance, risk, compliance) in ServiceNow., Manage application lifecycle (integrate-move-exit- access certification/authorization)., Run administration tasks and prepare reports for new application integration., Implement patching and...
Tiempo Development (Tripwire)
Supported and delivered installs, monitoring and technical support to (SIEM) TLC. (Tripwire Logic center)., Monitor logs and events with threat detection system (IP360)., Install Windows AD in test boxes for customers in pre-prod/test environments and set control GPO., Managed SSO, SAML, and SSL...
Tiempo Development (PDX Pharmacy)
Used Shell CLI to monitor, run scripts and commands to fix user and system errors in SaaS apps., Change configuration files, rules, permissions, firewall settings in Linux Servers., Run MySQL, Oracle SQL queries to eliminate errors and update tables., Assign GPO settings, permissions to users and...
HP (Internal)
Monitor system applications and infrastructure., Monitor web apps and alerts through awareness systems. HP Clustering, and VM’s., Perform troubleshooting through terminal command line to gather log errors in servers.
Dell Services (NHS Pharmacy)
Delver helpdesk support for users of medical products and systems., Unlock LDAP accounts, reset passwords, change settings in Active Directory-DS., Probe, troubleshoot, diagnose, and restore connectivity to client services and user access.
