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Francisco
Application Support Specialist with 8+ years in tech and healthcare
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Competencies
Handled application support, incident management, and system monitoring across cloud and on-prem environments.
Queried and updated Oracle, MySQL, MongoDB tables to troubleshoot issues and improve data integrity.
Managed AWS cloud services, Kubernetes clusters, and virtualization tools like Docker and Jenkins.
Maintained IAM, SSO, SAML, SSL certificates, and monitored security logs with Tripwire and Threat Detection tools.
Automated tasks with Shell CLI, SQL queries, and job scheduling in Airflow and Jenkins.
Education
Languages
Summary
Support specialist with over 8 years of experience providing technical support, system monitoring, automation, and security across healthcare, digital marketing, and enterprise environments. Skilled in cloud services, databases, scripting, and incident management.
Key Achievements
- Provided L2 support across various companies, managing tickets, troubleshooting, and liaising with clients and vendors.
- Monitored and maintained Kubernetes clusters, ensuring system stability with ELK stacks, Grafana, and New Relic.
- Automated system tasks using Shell and SQL scripting, enhancing application performance and reliability.
Experience
L2 App Support Specialist
Use ticketing system to help with incoming requests from employees with any requests, incidents, upcoming events and changes., Provide technical support, advice and work as a liaison between client and vendors providing guidance to end users within the company.
Application Support Engineer
Provide L2 support for Digital Marketing Application through requests and incidents reports., Recreate and troubleshoot customer log errors., Collaborate with teams on pending tasks and activities across AWS cloud services., Monitored Kubernetes micro-services clustering with ELK tools. (Kibana...
Application Support Analyst II
Collaborate with Data Base, Unix, Platform, IAM and R&D teams to address pending tasks and activities., Monitor Kubernetes with ELK’s- Kibana, Grafana and New Relic to monitor disk usage, log errors and free up space., Knowledgeable in Shell and Unix CLI scripting for automation and system...
Application Analyst
Monitor IAM user and application access through GRC (governance, risk, compliance) in ServiceNow., Manage application lifecycle (integrate-move-exit- access certification/authorization)., Run administration tasks and prepare reports for new application integration., Implement patching and...
Cybersecurity Analyst
Supported and delivered installs, monitoring and technical support to (SIEM) TLC. (Tripwire Logic center)., Monitor logs and events with threat detection system (IP360)., Install Windows AD in test boxes for customers in pre-prod/test environments and set control GPO., Managed SSO, SAML, and SSL...
Application Support Engineer
Used Shell CLI to monitor, run scripts and commands to fix user and system errors in SaaS apps., Change configuration files, rules, permissions, firewall settings in Linux Servers., Run MySQL, Oracle SQL queries to eliminate errors and update tables., Assign GPO settings, permissions to users and...
Operations support analyst
Monitor system applications and infrastructure., Monitor web apps and alerts through awareness systems. HP Clustering, and VM’s., Perform troubleshooting through terminal command line to gather log errors in servers.
Customer Support Specialist
Delver helpdesk support for users of medical products and systems., Unlock LDAP accounts, reset passwords, change settings in Active Directory-DS., Probe, troubleshoot, diagnose, and restore connectivity to client services and user access.