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Franklin
Software Programmer with 6+ years in contact center industry
Video currículum
Dispatcher
Assitance over the phone
Contacto
Arcata, California, United States
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided assistance over the phone, addressing customer needs effectively.
Communication SkillsAdvanced
Handled communication in various roles including sales and tech support across US and Canadian markets.
Technical SupportIntermediate
Supported customers with technical issues, leveraging programming and industry knowledge.
Sales & CollectionsIntermediate
Participated in sales and collections efforts, enhancing revenue generation.
People SkillsAdvanced
Demonstrated professionalism, empathy, and ability to manage customer and team interactions effectively.
Resumen
Experienced contact center professional with over 6 years in customer support, sales, and supervision, skilled in communication, empathy, and technical support.
Logros Clave
- Gained extensive experience in roles including sales, customer service, tech support, and collections
- Served in both supervisory and agent roles, demonstrating role progression and leadership
- Developed strong professionalism, empathy, and people skills applicable to customer interactions
Habilidades
Customer ServiceCommunication SkillsTechnical SupportSales & CollectionsPeople Skills
Publicado en CazVid - 3 jul 2025